About Us

Somewhere between a keepsake and an art object, ALTAIR ET VEGA creates collectible bag charms designed to accompany the journeys worth remembering.

Each piece is conceived as a miniature object of character, bringing together considered design, intricate detailing and a sense of story in a form made to be carried, displayed and collected.

Suspended from your favourite bag, our piece becomes something more personal: a small object that travels with you and gathers stories along the way.

Every detail is considered at scale, from sculpted forms and carefully constructed elements to miniature finishes and embellishments.

Created to be discovered, carried and collected, each piece has a story of its own.

Pre-Order
The Process

01 — PRE-ORDER

Secure your piece during the pre-order period. Each edition is available only while the allocated slots remain.

02 — PRODUCTION

Once the pre-order closes, production begins. Each piece is individually inspected before leaving our care.

03 — FULFILMENT

Your piece will be prepared for dispatch once production is complete. You will receive a shipping confirmation and tracking information when your order leaves our fulfilment facility.
Production Timing

The estimated production and fulfilment period will be stated clearly on each product page.

As each edition is produced in limited quantities and contains multiple individually finished components, production timelines may occasionally change. If there is a significant change to the estimated fulfilment period, we will contact you using the email address provided with your order.
Product availability after Pre-order closes?

Once pre-order closed, additional pieces will not be produced as part of that edition unless otherwise announced by us.

Shipping
Do you ship internationally?

We offer complimentary worldwide shipping.

Estimated delivery after dispatch: 14-20 business days.
Address Change

If you need to amend your address after placing an order, please contact us as soon as possible at customercare@altair-et-vega.com. We will do our best to accommodate your request, but cannot guarantee that an address can be changed once an order has entered processing or been dispatched.

Refunds, Return & Exchanges
DAMAGED OR DEFECTIVE ITEMS

Every piece is inspected before dispatch. If your item arrives damaged, please contact us customercare@altair-et-vega.com within 48 hours of delivery so that we can assess the issue.

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the piece
  • Photographs of the original packaging

Please retain the original packaging until the matter has been resolved.
MISSING ORDERS

If your tracking information indicates that your parcel has been delivered but you have not received it, please contact us at customercare@altair-et-vega.com so that we can assist with the carrier investigation.
Return & Exchange Policy

PRE-ORDER ITEMS

For pre-order pieces, please carefully consider your purchase before placing your order. Each pre-order reserves a place within a limited production edition.

Pre-orders are considered a commitment to the edition and cannot ordinarily be cancelled due to a change of mind during the production period. Once your piece has been delivered, our standard return policy will apply.


EXCHANGES

We do not currently offer exchanges for change-of-mind purchases.

If your piece arrives damaged, defective or incorrect, please contact us so that we can determine the most appropriate resolution.


REFUNDS

Once an approved return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued as store credit within 14 business days of the return being approved.


NON-REFUNDABLE AND NON-RETURNABLE CONDITIONS

We cannot accept returns for pieces that have been:

  • Used or worn
  • Damaged after delivery through improper handling
  • Altered or modified
  • Returned without the original packaging or accessories where these are required for the return
  • Damaged through inadequate packaging during return shipping


RETURN SHIPPING

Unless the item is defective, damaged on arrival or incorrect, return shipping costs are the responsibility of the customer.

For approved defective, damaged or incorrect items, we will provide appropriate instructions regarding return shipping.

Please ensure that any approved return is securely packaged. We cannot be responsible for damage caused during return transit due to inadequate packaging.